Better Airplane Etiquette
Much has been made in recent years of the lack of civility when it comes to flying, with the term air rage now part of the daily lexicon. Fuller flights with smaller staffs; increased airfares, even as airlines charge for food, pillows, and checked luggage; and a spike in flight delays, are all a recipe for disaster. Eighteen-month-old Virgin America, a winner of Travel + Leisure’s 2008 World’s Best Awards, has sought to combat this phenomenon with a two-day-long training session to educate all its employees on theories of empathy and stress management. The airline hopes this extra training will help its employees to respond intuitively, intelligently, and compassionately in an era when passengers are acting increasingly irrational. Though some people, it seems, will never behave.
http://www.travelandleisure.com/slideshows/2009-travel-trends/10
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